Thursday, July 28, 2011

Verizon Tops Customer Care Rankings in Latest JD Power Survey

Press Release Figure
The latest JD Power survey of customer service performance shows that Verizon Wireless is now at the top of the mobile service provider rankings. Verizon Wireless scored a 770 (out of a total 1,000 points) which was the highest score in “JD Power & Associates 2011 Wireless Customer Care Performance Study – Volume 2″.

Until the announcement of the T-Mobile AT&T merger, the top spot in the Wirelss Customer Care Performance Study was T-Mobile USA. The last survey before the latest survey had Sprint at the top.

Verizon Tops JD Power Rankings for Customer Care

That doesn't necessarily mean mobile or other service providers generally score all that well in broader surveys of customer satisfaction. See http://ipcarrier.blogspot.com/2011/04/service-providers-do-not-rank-high-on.html.

Typically, service providers score in the middle of the pack, across industry verticals. 

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